We’ve recently been handed off from being site’s responsibility to Redrow’s Customer Care. To be honest, i set my expectations low, thinking that a faceless department a couple of hundred miles away would not really be all that effective.
I have to admit to being pleasantly surprised. We’ve had a couple of issues that needed dealing with: some final snagging and a broken mechanism. Customer care did respond in reasonable time and more importantly, to me, communicated, kept me informed and set my expectations of what would happen when and chased up when needed.
Hopefully, we won’t need to contact them too much in the future, but it has been good from them so far.